Self-Service KIOSK Solution

A Self-service KIOSK is an interactive kiosk that provides audiences with engaging digital content and information through a user-friendly interface.

A self-service kiosk can serve customers 24/7 without the need for taking breaks unless it is for routine machine maintenance and upgrades. The implementation of self-service kiosks helps businesses with their customer management processes so they can operate more efficiently.

Benefits:

Self-Service KIOSK has many uses and benefits, and can be used for a variety of purposes including retail sales, bill payment via cash, e-wallet or credit/debit, wayfinding, tourism, information sharing, and benefit businesses with the followings:

• Shorten customer waiting time– with a quicker queue management process for customers
• Increase revenue– by providing more upsell opportunities to customers
• Minimise employee errors– from the informational self-service kiosk guidance with more accurate features.
• Understand customers’ behaviour and interest- from the data collection of customers’ feedback, preference, and journey in a self-service kiosk. It provides strategic opportunities to implement new marketing strategies and acknowledge the overall customer flow process of a location.
• Contactless purchase– without the need for assistance from an employee.

Example:

There are many ways a self-service kiosk can assist in managing customers. Self-service kiosks help with:

• Airline self-Check In: check in process will significantly reduce long lines at airports.
• Bill Payment: Payment kiosks mirror the experience that most consumers are familiar with at ATMs, facilitating quick, easy, and on-demand bill payments.
• Hotel Self-Check In/Out: Allow guests to expedite more routine tasks like booking, check-in and check-out.
• Ticketing: Whether it is for point redemption, ticketing purchase or membership services, it can help to enhance customer’s experience.
• Food & Beverage Self Ordering: Invites customers to purchase more through suggestive selling, without feeling the pressure of the queue behind them, providing all the necessary time to explore the digital menu and offerings available before making the payment.
• Human Resources: can be designed to take on a multitude of tasks. Whether it’s for employee and visitor check-in, item validations, wayfinding, or information centre. It is a highly effective way to remove some of the administrative burden from employees and promote efficiency.
• Registration: Visitors can simply use a visitor registration kiosk to scan their ID or enter pre-registration information.
• 3D Maps & Directory: This is often seen in shopping centres where the self-service kiosk system shows you where you are and how to get to your desired store.
• Digital Signage: To provide public information, convey internal communication or share product information to enhance customer service.
• Rating: To get real-time customer feedback data.